Upgrade Your Organization Experience

Public sectors and organizations should pay attention to what customers experience to their brick-and-mortar locations specially in the new normal. It is obvious that visitors are looking for a safe and comfortable waiting area which adapted to social distancing these days. Access to hot coffee and snacks may not be as important as before in this touchpoint since people prefer to not eat or drink when they're out. Instead, having enough distance with others, automatic doors, and touchfree devices probably suit them better.

Make customers feel appreciated

by gauging feedback from customers regarding their expectation

Upgrade the style, material, and color of the furniture

by knowing what changes make your customers feel more comfortable

Stop spreading negative experience

by giving your customers a voice before they write review online

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

XP Poll™ - Chip & QR Code

Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.